Helpdesk Support
About Us:
CHPC is a Managed Service Provider (MSP) dedicated to delivering outstanding IT support to our clients. We are currently seeking a skilled and customer-focused Helpdesk Support Technician to join our dynamic team. If you have a strong background in providing remote IT support, troubleshooting technical issues, and delivering exceptional customer service, we want to hear from you.
Responsibilities:
- Provide first-level technical support for hardware, software, and network-related issues via phone, email, and remote access tools.
- Diagnose and troubleshoot a wide range of technical problems, ensuring timely and effective resolution.
- Install, configure, and update operating systems, software applications, and drivers as needed.
- Assist clients with setting up and configuring workstations, printers, and other peripheral devices.
- Maintain detailed and accurate records of support requests, solutions provided, and client interactions in the ticketing system.
- Escalate complex or unresolved issues to the appropriate technical teams, ensuring a smooth handoff and clear communication.
- Offer clear and concise guidance to clients, helping them understand and resolve their technical issues.
- Stay current with industry trends, software updates, and new technologies to provide the best support possible.
Requirements:
- Proven experience as a Helpdesk Support Technician or in a similar role.
- Strong understanding of operating systems, software applications, and networking fundamentals.
- Proficiency in troubleshooting and resolving technical issues remotely.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Ability to manage multiple support requests efficiently and prioritize tasks.
- Detail-oriented with a commitment to providing high-quality support.
- Technical certifications (e.g., A+, Microsoft Certified Professional) are a plus.
What We Offer:
- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
- The chance to contribute to a company that values customer satisfaction and technical excellence.
Join Our Team:
Be part of a thriving business that prides itself on delivering top-notch service to our customers. If you have a passion for technology and enjoy troubleshooting computer issues, apply now. Contribute your expertise to help individuals and businesses get their systems up and running smoothly.
If you are interested in becoming a valuable member of our team and possess the skills we are seeking, we kindly request that you complete the following application in its entirety. Please ensure that you attach a comprehensive copy of your resume and, if applicable, a cover letter.
Please be advised that while we value your interest in joining our team, our hiring team will evaluate your application and qualifications. If your profile aligns with our requirements, we will contact you to arrange a follow-up interview. It is important to note that due to the high volume of applications we receive, we may be unable to individually respond to each applicant. We genuinely appreciate your understanding and patience throughout the selection process.
