Updated General Terms and Conditions
Introduction
These Terms and Conditions (“Agreement”) govern your use of our website and services provided by C&H Personal Computer, Inc. d/b/a CHPC (“CHPC”). By accessing our website or engaging our services, you agree to comply with these terms.
1. Services Provided
CHPC offers a wide range of Managed IT Services including network management, cybersecurity, cloud solutions, VoIP, and more. Specific services are detailed in your Managed Service Agreement (MSA) upon engagement. Out-of-scope services are billed separately, as per the MSA.
2. Website Use
Use of this website must comply with all applicable laws. Any misuse or posting of harmful or inappropriate material is strictly prohibited.
3. Client Responsibilities
- Cybersecurity Compliance: Clients must comply with CHPC’s Cybersecurity Policy, which includes encrypted networks, secure shared drives, and mandatory employee security training.
- Hardware & Licensing: Clients are responsible for maintaining valid hardware warranties and software licenses. Failure to maintain up-to-date equipment may result in service delays.
4. Service Availability
Our website and service information cover specific regions and are subject to availability. Clients are responsible for verifying that their location is serviceable.
5. Intellectual Property
All content on this website, including text, graphics, and logos, is the property of CHPC and is protected by copyright and trademark laws. Unauthorized use or reproduction of any material without prior consent is prohibited.
6. Limitation of Liability
CHPC is not liable for any indirect or consequential damages arising from the use of this website or our services. Our total liability is limited to the fees paid for services in the previous 12 months. CHPC is not responsible for third-party hardware or software issues outside of its control.
7. Confidentiality & Data Protection
We adhere to strict confidentiality policies. All proprietary information shared with us is protected and handled according to our Privacy Policy and regulatory requirements such as HIPAA, where applicable.
8. Service Fees and Payment
Fees are detailed in the MSA. Additional fees may apply for out-of-scope services, which will be communicated prior to work commencing. Payments must be made within the agreed time frame to avoid service suspension.
9. Termination
Services may be terminated by either party in line with the termination terms outlined in the MSA. Early termination fees may apply, as specified in the MSA. CHPC reserves the right to suspend services for non-payment.
10. Force Majeure
CHPC is not liable for delays or service interruptions due to unforeseen events beyond its control, including natural disasters, strikes, or other major events.
11. Dispute Resolution
Disputes shall be resolved through binding arbitration in Orleans County, New York. Both parties waive litigation rights in favor of arbitration as outlined in the MSA.
12. Governing Law
These Terms and Conditions are governed by the laws of New York State, and any legal proceedings will be conducted in New York courts.
13. Changes to the Terms
CHPC reserves the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on our website.
