At CHPC, our Managed IT Services are designed to keep your business running smoothly and efficiently. We offer comprehensive remote and onsite support through our helpdesk, ensuring that whether your issue requires phone assistance, in-person support or remote fixes, we’re here to help. For our MSP clients, we provide 24/7 emergency support at no extra cost, while traditional clients can also access this service for an additional fee. Utilizing advanced software, we resolve most non-hardware issues remotely with ease. If onsite support is needed, our technicians are ready to be dispatched immediately for MSP clients, ensuring minimal downtime. Our services extend to full troubleshooting and repair of servers, client machines, and printers, covering both hardware and software. With proactive maintenance integrated into our SLA, we keep your systems optimized with bi-monthly checks, updates, and clean-ups. Serving businesses in Orleans, Genesee, Monroe, Niagara, and Erie counties, CHPC is committed to delivering reliable IT support that you can count on.
Our helpdesk services provide immediate assistance for all your IT needs. Whether it’s troubleshooting over the phone, remote fixes, or guiding you through a complex problem, our team is available to ensure your business operations remain uninterrupted. For MSP clients, we also offer 24/7 emergency support without additional charges.
With our remote support services, we can resolve most IT issues without the need for an onsite visit. Using our advanced RMM tools, we provide unattended support for MSP clients and secure one-time access for traditional clients, ensuring that your systems are back up and running in no time.
For issues that cannot be resolved remotely, our technicians are ready to be dispatched to your location. MSP clients benefit from same-day or next-morning service, ensuring minimal disruption to your operations. Traditional clients are scheduled based on availability, ensuring everyone receives the support they need.
Proactive maintenance is at the core of our Managed IT Services. We perform bi-monthly maintenance that includes disk checks, cleaning temp files, updating third-party plugins, and applying Windows updates. This ensures your systems remain secure, efficient, and ready to handle your business’s demands.
What support options do you offer for IT issues?
We offer full remote and onsite support through our helpdesk, including phone support, remote fixes, and 24/7 emergency support for our MSP and traditional clients.
What types of IT issues can you troubleshoot and repair?
We handle full troubleshooting and repair for servers, client machines, and printers, covering both hardware and software issues.
Do you offer different support plans?
We offer one comprehensive support plan that includes all the services and benefits of our Managed IT Services.
Our dedicated team is here to assist with any inquiries, concerns, or requests regarding our Managed IT Services. We are committed to providing prompt and effective support to ensure your IT systems run smoothly. Whether you have questions about our services, need further information, or wish to discuss specific IT needs, we’re ready to help.
