Privacy Policy
Effective Date: April 2025
Who We Are
Our website address is: https://chpcit.com. C&H Personal Computer, Inc. (“CHPC”) is a Managed Service Provider (MSP) offering IT support, security, and consulting services to business clients across various industries.
Data Protection and Confidentiality
At CHPC, we are committed to protecting the confidentiality, integrity, and availability of all client data entrusted to us – whether it includes sensitive business records, personally identifiable information (PII), protected health information (PHI), or regulated financial data.
Our data protection measures include:
- Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols.
- Access Controls: Access to systems and data is strictly limited to authorized personnel on a need-to-know basis.
- Confidentiality Assurance: We maintain non-disclosure standards for all information accessed in the course of our work, including verbal communications, unless legally obligated to disclose.
- Security Frameworks: We align our practices with frameworks such as NIST and HIPAA when applicable.
Our internal policies enforce continual monitoring, secure disposal, and responsible third-party data handling.
Website Data Collection
CHPC’s website collects limited personal data for legitimate purposes such as analytics, form submissions, or service engagement. Specific sections include:
Comments
If visitors leave comments, we collect the information provided along with the IP address and browser user agent string for spam detection. Gravatar integration is optional, governed by Automattic’s privacy policy.
Media Uploads
Visitors should avoid uploading images with embedded GPS data. Such data can be extracted by others accessing the image.
Cookies
Cookies are used to enhance user experience, including saving form inputs, session preferences, and login status. You may disable cookies in your browser settings, though this may limit site functionality.
Embedded Content
Content from third-party sites (e.g., YouTube, Vimeo, Google Maps) behaves as if the visitor has accessed that external site. These providers may collect usage data in accordance with their privacy policies.
Email Address for Newsletter Subscription
If you subscribe to our newsletter, your email address is stored securely and only used for CHPC communications. It will never be sold or shared except with a third-party email delivery provider under strict confidentiality terms. You may unsubscribe at any time using the link provided in each email.
Who We Share Your Data With
CHPC does not sell or rent client data. Data is only shared with service partners (e.g., Microsoft, Datto, Acronis) to fulfill services as outlined in our client agreements, or when required by law.
Data Retention
- Comments: Retained indefinitely to support moderation and continuity.
- Client Accounts: Personal data associated with web accounts is retained until deleted by the user or upon account termination.
- Business Records: Client-related records stored for service provisioning are retained in accordance with compliance, legal, or contractual obligations.
Your Rights
You may request access to your data, request corrections, or ask that your data be deleted. Requests can be submitted through our contact form. Certain data may be retained as required by law or for security purposes.
Security Incident Reporting
If you believe your data has been compromised, please contact us immediately through our website or call our office. We follow a documented incident response process and will take swift action to investigate and resolve any issues.
Data Transfers and Location
Some service data may be processed by cloud providers located in the U.S. or internationally, depending on the services subscribed to. All data transfers comply with applicable data protection laws.
Automated Decision-Making
CHPC does not engage in automated decision-making that significantly affects individual users.
Questions and Contact
If you have any questions about this policy, please contact us using the following link (https://chpcit.com/#contact) or by phone at the number listed on our website.
